Chat and messaging tools have been growing in popularity for several years now — not just between friends and family, but also between customers and the businesses and brands they interact with. According to a 2019 forecast from eMarketer, the number of mobile messaging app users worldwide will
Another day, another cleaning standard for the world hotel industry. Hotel companies around the world, from Hilton to Four Seasons, partnered with cleaning companies and health institutions in creating heightened health and safety standards analysts say are necessary to give guests the confidence
Metasearch sites, such as Google, Kayak, TripAdvisor, and Trivago, have redefined the travel landscape. They offer travelers a simple way to specify preferred dates and desired amenities, as well as easily compare rates among competitors. For hotel brands in particular, metasearch sites serve as a
The Covid-19 pandemic has upended the hospitality industry and the basic operations of hotels. But even before the shake up, the way industry leaders thought about strategic revenue management was beginning to shift. Over the years, hotels have started to recognize the benefits of achieving “total
